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As a ZIN member in good standing, I am appalled by their lack of concern when calling the customer service. Recently, I attempted to make a purchase for Zumba wear on Black Friday. Unfortunately, I did not complete my purchase because it was time consuming due to high...
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1.0
I liked
  • Zumba fitness zes
I didn't like
  • Poor customer service
#1143712
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I have returned clothes to Zumba under their return policy. I received an email that a refund would be applied within 14 days. I have provided the return shipping tracking number as proof that the items were received by Zumba on October 13, 2017. Today is December 2,...
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#1141034
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I called few times the costumer support in Dec. 2016 to cancel my membership. I left voicemail, sent emails, it was soooooo complicated to just speak with someone ! I finally spoke with an agent after waiting 10+minutes on the line. She explained me the ''on hold''...
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1.0
I didn't like
  • Cheating poor customer service
  • No customer service
  • Cant cancel
#1134573
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Zumba Fitness - My experience was not good

Zumba Fitness
#1122189
My name is supriya kishore and it's not showing in instructors list so I had called to get it fixed bt nothing happened. I'm disappointed with the service
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Zumba Fitness - Hello

Zumba Fitness
#1119067
I want to contact them
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Zumba Fitness - Pissed customer

Zumba Fitness
#1093762
1.0
Details
I have sent my item back about a month ago have not herd ftom anybody or received a smaller item i would just rather get a full refund do to the fact i csnt get any help from this company....
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Additional Fees
Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Website

Zumba Fitness - Terrible

Zumba Fitness
#1089255
2.0
Details
Hi ive contacted u guys a few times no response finally someone emailed me back sending me a return slip cause the item i recived was way to big i sent back about 3 weeks ago still havent herd anything about my item im waiting on a refund or a new shirt... thank you
Comment
Show
Additional Fees
Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Website
First i want to update my credit card cause my previous card will be expire on Nov 2017 Second i purchased zumba wear during your promo i spent 300 US $ i should have a free zumba pants but the zumba website it didnt pop up like a free gift causr my other Zumba...
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#1114767
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I used to be a Zumba instructor. I have moved on and no longer on the circuit. I have called, emailed and talked to you all on the phone. remove my name from the list. EDNA H. STEWART. AT SOME POINT I WAS TAKEN OFF AND THE EMAILS STOPPED!! then they started back,...
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#1094820
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Signed for an expensive Zumba course since I had been a stay at home mom for a long time and thought I could do something like teach Zumba. After completing the course I decided Im still not ready to work outside the home. Was told during signing of membership "Cancel...
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Anonymous
Anonymous

I am a current ZIN. I've had problems downloading a song. I sent 2 emails to ZIN Support with no response. Called customer service and they said they would do a one time rese...

2.0
#1059755
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Zumba was a great thing in my family. At least until this past week. But family does not go to get bullied, not just by a couple of the dancers but also the instructors and owner. Cathy Zumba in da House in Bradford, Ontario is the worst place to go if don't want to...
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2.4
#987041
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Zumba Fitness - Instructor Fitness Program Review
I too had the same experience but I went and it was 108 degrees with no air conditioner, not to mention they had a fake door and a hip hop class was going on while ours was! The instructor training us decided to have a turf war. When I told her at break- after being...
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Ibixby2016
Anonymous

The person who marked this comment down was the instructor- she's pathetic

1.0
#978895
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I have called Zumba customer service numerous of times got a hold of two customer service reps were told that they were too busy to handle my call and that they would call me back they never called me back I have sent seven emails and never have gotten a response. Then...
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Anonymous
Anonymous

I have had the exact same experience; and, have had to consider getting my bank involved just so the charge won't keep coming out of my account. Their business practices seem ...

2.1
#978681
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I had to recently cancel a zumba strong course which I had booked several months ago as I sustained an injury to my knee a couple of weeks before and was advised by my consultant not to do any high impact moves. I called zumba wanting to cancel, they told me that I...
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#931396
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